Technomaly

Google Android is the most buzzed about tech today, but not all the buzz is good. Reports say that customer service for the smart phone is abysmal. Slow response to consumer problems may be because the search engine giant doesn’t have adequate tech support in-house for dealing with hardware issues. Until this point, Google was never in the hardware business.

Google insists that the complaints about their service are coming from only a small number of customers. Still, reports of consumers having to email their technical support questions to Google, and getting a response 2 days later, does not speak well of Google’s support strategy. Hopefully, T-Mobile can pick up the slack while Google gets its groove back.

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